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Tuesday, 22 November 2011

Melissa's work experience at Barnardo's


Melissa Holland is a student at Hereward College, BTEC level 1 Business Admin and NVQ level 1 Customer Services. She has been working at Barnardo’s since the middle of October for her external work experience.

Barnardo’s is a charity, which transforms the lives of vulnerable children across the UK through the work of their projects, campaigning and research expertise. They believe they can bring out the best in every child whether the issue is child poverty, sexual exploitation, disability and domestic violence. Melissa was enthusiastic about adhering to this cause and knowing that she does her part in helping the most vulnerable children in society is one of the reasons she loves her job. 

Melissa managed to get the job with the help of Hereward’s Business Facilitator, Ingrid Terry. Ingrid saw an advert in the window 'Volunteers required' at a local charity shop near Hereward College and contacted the manager, who expressed his interest in hiring a student in a customer service placement.  Melissa had shown her interest in 'Customer Service' type work, as she is now on her second year programme and has completed several ' in house' work experience placements.  She was ready to try the 'real world of work'. Ingrid had the following to say about Melissa: ‘Her skill base has progressed from a shy, rather introvert person, who would not talk to customers, to a 'can do' attitude whose customer skills base is excellent.

Melissa’s job responsibilities include decoding and relabeling clothes, assisting the manager in choosing which clothes are going to be displayed in the store, ironing the clothes and displaying them throughout the store so they can be bought. She feels that this is a great starting job, which could be a great starting point for a career in helping the less fortunate. 

In the future, Melissa plans to finish her studies at Hereward College and would love to continue working for Barnardo’s: ‘The staff at Barnardo’s are very kind and helpful when I need it. I also feel that I am doing something that matters and I am helping the people that need most of the help and for these reasons I would love to work for Barnardo’s for as long as possible.’

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